Credit Card information
Model Hobbies Limited credit card orders are all processed manually on the day of despatch. Once the information has been processed it is securely destroyed. We feel that this method is more secure for you as a customer. UK customers also have the option of sending cheques to us. If you wish to enquire about another payment method then please email us
Controllers of Personal Information
Any personal information provided to or to be gathered by modelhobbies.co.uk is controlled primarily by Model Hobbies Limited
Collection and Use of Personal Information About Customers
The information we learn from customers helps us personalise and continually improve your shopping experience at modelhobbies.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
Information you give us: we receive and store any information you enter on our website or give us in any other way
Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses modelhobbies.co.uk. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at modelhobbies.co.uk if we cannot recognise you, we want you to be aware that these tools exist.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features like personalised greetings and storage of items in your Shopping Basket between visits.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of modelhobbies.co.uk’s most innovative and useful features and we recommend that you leave them turned on.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Protection of modelhobbies.co.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of modelhobbies.co.uk our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
What Choices Do I Have?
If you do not want to receive e-mail or other mail from us, please adjust your settings in your account.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
Conditions of Use, Notices and Revisions
If you choose to visit modelhobbies.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice, including limitations on damages and application of the laws of England. If you have any concern about privacy at modelhobbies.co.uk, please e-mail us a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information you give us
You provide most of such information when you search, buy, bid, post, participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you search for a product, place an order through modelhobbies.co. communicate with us by phone, e-mail or otherwise, complete a questionnaire or a contest entry form,. As a result of those actions, you might supply us with such information as your name, address and phone number, details of people to whom purchases have been shipped (including address and phone number), content of reviews and e-mails to us, the personal description in your account area.
Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers, the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), cookie number, products you viewed or searched for.
Information from other sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily, account information, purchase or redemption information and page-view information.
Information you can access
Examples of information you can currently access easily at modelhobbies.co.uk include up-to-date information regarding recent orders, personally identifiable information (including name, e-mail, password, communications preferences, address book), payment settings (gift certificates), e-mail notification settings , recommendations (including recent product-view history, prior-order history and Favourites).