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Cancellation and returns

You can cancel your contract at any time up to 14 working days after delivery.  To do this, please email or write to us.

If you cancel you must return the goods to us at your own expense.  You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

All returns should be sent to:-  Returns Department, Model Hobbies Limited, Unit 7, Newstead Industrial Estate, off Alderflat Drive, Stoke on Trent, ST4 8HX.  Please quote your order number on the outside of the parcel and also on any correspondence that you include.

If you have cancelled the contract and you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights.